Wholesale Information: FAQ, Terms and Conditions
2. Online Wholesale Purchases | 3. Opening Orders | 4. Minimum Order | 5. Prices | 6. Expiration Dates | 7. Terms | 8. Lead Time and Shipping | 9. Local Deliveries | 10. Shipping and Delivery Charges | 11. Shipping Accessorials and Special Receiving Instructions | 12. Receiving You Order/Shipment | 13. Reporting Damages | 14. Returns, Credits, Exhanges | 15. Changes in Terms and Conditions
2. Do I have to make my wholesale purchases online?
No. As always you can call in your order or make it online. The benefit of the online order is that you will be able to make it at any time and then we will call you if there are any shipping or inventory issues. We also have Sales Representatives throughout the United States, so please inquire if you would like to work directly with a Rep.
3. Opening Orders
Please note that all opening orders must be paid by Credit Card. Credit terms available for qualified customers.
4. Minimum Order
New account minimum order is $ 300.00
Prices are subject to change without notice.
6. Expiration Dates
Italian Harvest will ship products out of our warehouse with a four month expiration date minimum.
Net 30 for approved accounts. Italian Harvest is happy to extend Net 30 terms to qualifying accounts. To be on terms Italian Harvest requires us to have a valid credit card number to be held on file. Invoices that are unpaid after 30 days are subject to late charges of 1.5% per month. If your account is past due and multiple attempts to contact you go unanswered, your credit card could be charged for the full amount. A $ 25.00 service charge applies to all NSF checks
Italian Harvest may choose to rescind net terms if a customer is delinquent with payments, past 30 day net on more than one occasion. If this is the case, IH will require that 1) the customer's credit card on file be used until terms are re-established 2) in the case of deliveries, we will arrange for COD terms at the time of delivery.
8. Lead Time and Shipping
We typically ship orders within 24-72 hours upon receipt. If there is a delay you will be notified. Our shipping methods are local delivery service, UPS Ground and LTL (pallets). For urgent orders we offer UPS 3-Day Select, UPS 2nd Day Air, and Next Day Air service for ground shipments and expedited LTL shipment for pallets. When shipping delicate product, such as chocolate, we will discuss the best shipping options so as to prevent damage in transit.
9. Local Deliveries
We deliver within the San Francisco Bay Area, the territory is defined by IH, and delivery requires a $300 minimum order.
10. Shipping and Delivery Charges
For orders placed on our website, shipping/delivery fees are not included, but instead will be determined at time of shipment and your invoice adjusted accordingly. In the case of orders paid for by credit card, your credit card will be charged at the time of invoice creation that includes shipping charges.
11. Shipping Accessorials and Special Receiving
Italian Harvest shipping does not include accessorials (receiving requirements) like a lift gate, inside delivery, delivery appointment, or any other accessorials. These services must be pre-arranged by Italian Harvest prior to shipping so we can make necessary arrangements with the trucking company or your business will be responsible for all charges incurred by the trucking company including re-delivery fees if applicable. IF THESE ARE SERVICES YOU KNOW YOU NEED, PLEASE LET ITALIAN HARVEST KNOW AT THE TIME YOUR ORDER IS PLACED SO WE CAN ADD THEM TO YOUR SHIPPING SERVICES & INVOICE. If your business is in a shopping mall, a resort, a residence, or we are delivering to a storage unit or other special delivery situation, you must let us know so we can arrange appropriate services. Any questions about shipping please feel free to reach out. When shipping delicate product, such as chocolate, we will discuss the best shipping options so as to prevent damage in transit.
12. Receiving Your Order/Shipment
Whether receiving shipments by small package (UPS) or by truck (pallets), it is your responsibility to inspect the shipment for any signs of damage and note it with the delivery person on the delivery receipt before they leave. Images of the damage before the packages or pallet is opened as well as damaged product are best. Please report damage to Italian Harvest asap. The more documentation the better as it helps us with the claims process.
ITALIAN HARVEST MAY DECLINE RESPONSIBILITY FOR DAMAGE OR MISSING FREIGHT THAT IS NOT NOTED ON THE DELIVERY RECEIPT WITH THE DELIVERY PERSON AT TIME OF DELIVERY.
PLEASE FOLLOW THE INSTRUCTIONS ON RECEIVING YOUR PALLET OR UPS SHIPMENT
Alert your Receiving department to inspect the pallet/shipment for the following reasons:
a. ANY damages (crushed boxes, leakage, etc.,) must be noted on the DELIVERY RECEIPT BEFORE THE TRUCKER/DELIVERER LEAVES.
b. For pallets, please use the Packing Slip included in your shipment to compare the number of boxes you are receiving to the number of boxes on the Packing Slip and note this on the DELIVERY RECEIPT if any are missing BEFORE THE TRUCKER LEAVES. You may contact us if there are questions while inspecting your pallet. Your Packing Slip is located inside the plastic "Invoice" envelope with your pallet/s.
c. For pallets, If the "FRAGILE" tape is broken or missing, this indicates that the shipment has been DEPALLETIZED in transit and this must also be noted on the DELIVERY RECEIPT, then proceed with your thorough examination of your pallet BEFORE THE TRUCKER LEAVES.
d. THE MORE VISUAL & WRITTEN DOCUMENTATION, THE BETTER!
ALL OF THIS THAT IS RELEVANT TO YOUR SHIPMENT MUST BE NOTED ON THE DELIVERY RECEIPT BEFORE TRUCKER/DELIVERER LEAVES
13. Reporting Damages
After following the above described receiving instructions and damages are discovered and they were noted with the delivery person and on the delivery receipt before the delivery person left, you have 1 week from when the shipment was received to report any and all damage for either product replacement or credit. Photographs of the damaged pallet, boxes and product as well as a description of the damage in writing, an email is fine, are necessary for us to recoup damages through the claims process and to replace or issue a credit to you. The more documentation, the better.
If you find damage that was not visible during your inspection with the delivery person, this is called “concealed damage”. Please follow the same instructions as above as well as you can and submit to Italian Harvest. All concealed damage claims are handled on a case by case basis. Again, the more documentation, the better.
14. Returns, Credits and Exchanges
We are happy to work with you on any returns, credits and/or exchanges, but these must be communicated with Italian Harvest first and approved. Returns will not be accepted without prior approval. All damages need to be reported within 1 week of receiving shipment for product exchange or credit. Please see number 13. above on Reporting Damages.
15. Changes to Terms and Conditions
Italian Harvest reserves the right to make any changes to terms and conditions without notice.